Oversee retail operations from afternoon to late evening performing all closing duties
Develop team environment with staff, delegate tasks and following up on execution of individual staff responsibilities
Ensure exceptional customer service and retail experience to a broad range of customer types in a highly consultative sales environment including assisting staff with sales
Coach and foster staff product knowledge, operational competency and sales skills
Managing all product returns, discounts and customer credit
Ensure all monies are reconciled accurately and product levels are sufficient for next shift
Confirming daily shift hours of staff, including late starts, no shows and unexpected staff absences
Provide various performance reports to management and attend all staff training
Build and maintain cannabis knowledge and stay current with industry research and trends
Provide accurate product information to customers and assists them throughout their visits, demonstrating knowledge of product selection, suitability, information, technical and general product types
Ensure the retail environment is clean, welcoming, well stocked and professional in appearance with strategically placed displays to ensure exceptional customer experience
Can operate point-of-sale devices, organize product displays and train other store staff as required
We prefer you have a passion for cannabis, excellent communication skills, positive energy and a willingness to learn, train others, and achieve results.
Accountability: Whether it is showing up for your shift rested and ready to engage with customers, knowing the product you are selling or performing tasks well, we expect every member of our team to have a deep sense of accountability
Cooperation: Respect from team members comes from a willingness to cooperate with others particularly when it’s crunch time
Communication: We encourage feedback in the pursuit of providing optimal service to our patrons and we do our best to reward those who have our back
BC Selling It Right Certificate
Previous experience in the cannabis industry and cannabis specific accreditations is a plus but not necessary.
Cannabis knowledge and experienced consumption is a must.
Language: English. Fluency in other languages, including Mandarin, an asset.
Job Types: Full-time, Part-time, Permanent
Salary: $20.00-$24.00 per hour – Promotion to Manager position potential
To keep our staff as safe as possible we provide masks, social distancing markers and other sanitation supplies.
Interested in this position?
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